Refund & Return Policy

At Fufu International Market, we are committed to providing a dependable and enjoyable shopping experience for customers seeking authentic African and international groceries. While we strive for accuracy and quality in every order, we understand that there may be situations where a return or exchange is required. The following policy outlines our process to ensure fairness, safety, and clarity for all customers.

1. Eligibility

• Returns or exchanges may be requested within 14 days from the date of delivery.

• Items must be unused, unopened, and in their original packaging.

• Perishable food items are not eligible for return, unless a product arrives damaged, spoiled, or with a verified quality issue.

• Items that are opened, used, or not in their original condition cannot be accepted.

2. How to Initiate a Return

• To begin a return or exchange, please contact our Customer Support Team within 14 days of receiving your order.

• You may reach us through our website or by emailing sale@fufuinternationalmarket.com.

• Please provide your order number, a brief description of the issue, and any supporting details or photos if applicable.

• Our team will review your request and provide step-by-step instructions along with a return authorization if required.

3. Return Shipping

• Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged, incorrect, or if the issue is determined to be our error.

• We recommend using a reliable carrier with tracking to ensure the safe return of products.

• For verified damaged or incorrect items, Fufu International Market will issue a prepaid return label or arrange a pickup when available.

4. Refunds & Exchanges

• Once the returned item(s) are received and inspected, we will notify you of the approval or denial of your refund.

• Approved refunds will be issued to the original payment method, excluding shipping fees unless the return is due to our error.

• Processing times may vary depending on your bank or payment provider.

• Exchanges will be processed promptly once the original item is confirmed eligible.

5. Exceptions

Some products may have additional restrictions due to health, safety, or legal requirements—including but not limited to:

• Perishable goods

• Personal care items

• Items marked as non-returnable or final sale

These exceptions will be clearly stated on the product page or during checkout.

Important Notice

Fufu International Market reserves the right to refuse returns that do not meet the requirements stated in this policy, including items that appear used, tampered with, or damaged due to customer handling.

We remain committed to providing excellent customer care and addressing any concerns promptly and professionally. If you need assistance, please contact us at:

Fufu International Market
5775 Jimmy Carter Blvd Norcross, GA 30071, USA
Phone: +1 (678) 862-7164 or +1 (678) 395-7508
Email: sale@fufuinternationalmarket.com

This Return & Refund Policy may be updated periodically. Customers are encouraged to review the latest version posted on our website.